Rabobank International’s Financial Logistics department provides customers with fully-integrated payment products, such as account keeping, internet banking and credit cards.
The bank’s customers include both major Dutch and international companies.

The proposition
The Financial Logistics department needed to implement a migration, in order to move its customers from an outdated payment application to the new version. This meant that the department needed to be prepared for processing a larger number of customer transactions than normal. The migration required effective technical management, and the department needed to be prepared in organisational terms for the anticipated higher production.

Our role
The involvement of SPRING UNITED focuses on process knowledge and interim management. Work began with the analysis of the existing operational data, such as production speed and planning effectiveness. Based on this analysis, a number of improvements were suggested and implemented. In addition to process improvement, a SPRING UNITED consultant was also hired as an interim team manager to take over the daily management/direction of the department.

Our added value
The pragmatic approach to the project meant that the department got on its feet very quickly. A reporting tool was created that took the daily production figures and added them automatically to the monthly management information. The department is now ready for the migration, and can be easily scaled up using the clearly established procedure, explained in clear terms for new employees.